The Computer Operator I will serve as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues. They must follow jurisdictionally and internally established controls, processes, and triage steps to remediate any issue that may occur on the system.
The Operator I must be available to work on site in Reno, NV and occasionally remotely. Schedule is 40 hours per week, including weekends, must be flexible on shift schedule as the department is open 24/7.
• Implement front end Primary Jackpot duties• High school diploma or equivalent
• Must be 21+ years of age
• Ability to obtain gaming card/licenses
• Familiarity with Microsoft Office Suites
• High school diploma or equivalent required; additional technical certifications preferred
• Proven experience as a computer operator or in a similar role
• Strong knowledge of computer systems, hardware, and software
• Proficient in data entry and basic computer troubleshooting
• Excellent problem-solving skills and attention to detail
• Ability to work independently and follow instructions accurately
• Strong organizational and time management skills
PREFERRED QUALIFICATIONS
• Experience with Service Desk, call center, or customer service positions
• Ability to type 35 WPM
• Experience with SAP, Salesforce, Adobe, DocuSign and/or ACD systems
• Communicates effectively and professionally with internal and external customers
• Bilingual in English/Spanish
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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