Job Description
The Housekeeping Team vision is:
- To maintain Parkway’s living environment to the highest standards.
- To work with Parkway management staff as a team to create a well-functioning home for the Family and their guests.
- To deliver effective, high quality cleaning service
In addition to housekeeping duties, the Lead Housekeeper, the Manager will schedule, collaborate with and lead 2-4 housekeepers with the ability to function independently to execute responsibilities as described here.
Roles and Responsibilities:
- Lead and work as part of a cohesive housekeeping team, with respect of the family, guests and coworkers at all times.
- Provide a genuine sense of hospitality to the family and guests.
- Promote a warm, friendly and respectful atmosphere in dealing with the housekeeping team.
- Address family, guests and staff concerns and requests quickly and follow them through to completion.
- Observe all of the house rules and regulations governing the use of the Client’s facilities.
- Maintain supply inventory.
- Scheduling, training, development and performance management for the team.
- Work in a safe manner, reading all information on chemicals used, Safety Data Sheets, GHS information and equipment manuals in accordance with OSHA requirements.
- Report all facility defects and areas of concern to the Estate Manager.
- Respond to all Emergency Response Procedures, e.g., fire, tsunami, earthquake, flooding, according to the Disaster Plan.
- Perform a variety of general housekeeping duties for the main residence, guest houses and other buildings on site:
- Spot clean rugs, carpets, upholstered furniture, and/or draperies.
- Mop and vacuum floors.
- Sweep interior and exterior porch of the house.
- Remove debris from driveways, garages, and swimming pool areas.
- Dust all surface and objects
- Empty wastebaskets and recycling. Transport all to disposal areas, sort recyclables.
- Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or for powered scrubbing and waxing machines.
- Keep storage areas well-stocked, clean, and tidy.
- Polish silver accessories and metalwork such as fixtures and fittings.
- Wash walls, ceilings, and woodwork, waxing and polishing as necessary.
- Dust and clean of screens and windows, supplementing a contracted window cleaning company.
- Clean all dishes, glasses, silver and cooking utensils.
- Perform routine maintenance of all kitchen equipment.
- Sort and count clean linens, and store them in linen closets.
- Pick up, sort, wash, dry, fold, iron and mend clothes and household linens.
- Hand wash and send out for dry cleaning as needed.
- Maintain bathrooms and sanitize all toilets and sinks
- Replenish all guest supplies and amenities, including food and toiletries, etc.
- Deliver items to guest houses when necessary.
- Take care of and feed pets.
- Carry linens, towels, toilet items, and cleaning supplies.
- Clean and prepare fireplaces as needed.
- Strip and make beds daily or every other day.
- Maintain cleanliness of exercise equipment.
- Organize and maintain household areas.
- Prepare rooms for meetings, and arrange decorations and furniture for social or business functions.
- Perform deep cleaning projects on weekly, monthly and annual schedules.
Assist the Estate Manager with the following:
- Scheduling of the housekeeping staff.
- Quality control and productivity of housekeeping team.
- The ordering of supplies.
- With specialty shopping and errand running as needed
- With inventory checking and stocking of all properties with necessities, including but not limited to: groceries, sundry items, prescriptions, paper products, health and beauty items, and cleaning/maintenance supplies.
Occasional Duties
- Receive training on the basic operation of AV/lighting equipment, HVAC thermostats, security systems, including cameras and alarms.
- Attend all relevant meetings.
- Assist with any special projects as assigned by the Client or the Estate Manager.
- From time to time may also assist in preparing and cooking food for the family and guests. Such duties may include:
- Food Preparation.
- Transporting food and beverages to serving area.
- Serving food and beverages.
- Clearing tables.
- Cleaning up, including washing dishes, glassware, silverware, cooking utensils and kitchen appliances.
- Supervising catering company set up and breakdown.
Requirements
- Ability to maintain high level of confidentiality and discretion in performing the duties for the family and estate staff.
- Be honest and trustworthy.
- Be respectful.
- Be flexible.
- Demonstrated positive, strong customer service interest, skills and experience.
- Demonstrate sound work ethics.
- A high school diploma or equivalent is required.
- Training in high end household cleaning and management.
- Bilingual, proficient in English and Spanish; both written and oral required.
- Effective use of email and texting on computer and phone
- Effective verbal and listening communication skills
- Minimum of 3-5 years of experience working in a housekeeping role in hotel, commercial offices or private residence environment preferred.
- Excellent interpersonal skills
- Attentions to detail and high level of accuracy
- Ability to maintain positive work atmosphere by behaving modeling, and communicating in an effective manner with family, guests, coworkers and management
- Professional appearance and demeanor
Benefits
Compensation range: $85-90k
Health, Vision, Dental Insurance
Job Tags
Full time, Flexible hours,