Job Description

Role Overview

Success is Yours When You Collaborate and Work Hard in Our Team-Based Culture

RELOCATION ASSISTANCE AVAILABLE!

Sodexo's Campus Segment is seeking an energetic and detail-oriented Retail Manager 3 to join our team at the University at Albany . This is a high-volume, fast-paced campus account generating over $12 million in annual retail sales. As part of a collaborative leadership team overseeing approximately 20 employees , this role offers an exciting opportunity to lead and innovate within a dynamic and customer-focused environment.

What You'll Do

The ideal candidate will bring creativity, focus, and high energy to lead and support successful retail operations. Responsibilities include:

• Motivating, mentoring, and coaching frontline employees to foster a positive, high-performing team.

• Delivering outstanding customer service to students, staff, and campus visitors.

• Ensuring compliance with Sodexo’s food and physical safety standards and protocols.

• Conducting brand standard audits for both in-house and national retail concepts.

• Maintaining integrity and consistency in retail brand presentation and service.

• Overseeing daily operations, including opening and closing procedures.

• Ensuring all signage, merchandising, and marketing materials are current and in place.

• Managing product ordering, inventory, and visual merchandising standards.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Prior experience in retail food service or hospitality management

• Strong leadership and team-building skills

• Excellent attention to detail with a creative and solution-oriented mindset

• Strong organizational and time-management abilities

• Customer-first attitude with the ability to thrive in a high-energy, fast-paced environment.

• Familiarity with retail brand standards (national and proprietary concepts)

• Knowledge of food safety protocols (ServSafe certified is a plus)

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

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